Zendesk + Telltale
Connect Zendesk and Telltale can factor your support history into who it contacts and how.
What Telltale reads
- Tickets per customer and their resolution state
- Satisfaction ratings
- Conversation sentiment
- Tags and topics
What it changes
A bad support experience is a cause of churn, not a symptom of it. Feeding it in means Telltale can hold back a discount where an apology is what is actually needed, and can rank support problems by the revenue sitting behind them.
Campaigns it powers
Every play gets more accurate. Specifically it unlocks the apology-led variant of Win-Back for customers whose last experience with you went wrong.
Setting it up
Add your Zendesk subdomain and API token. Read-only.