Security & privacy
Built to be trusted with your customers.
Telltale handles customer data with encryption, minimization, and compliance by default — because retention intelligence is only useful if it’s safe.
Data protection
- Customer emails are hashed; personally identifiable information is encrypted at rest.
- Credentials for your connected platforms are stored encrypted, never in plain text.
- Data is processed securely and is never sold or shared.
Compliance
- Built for GDPR: we honor store and customer deletion requests and redact data on request.
- Shopify app lifecycle webhooks keep deletions in sync automatically.
Infrastructure
- Hosted on established cloud infrastructure with managed, access-controlled databases.
- Least-privilege access and auditable data pipelines.
Have a security questionnaire or DPA? Get in touch and we’ll help.
Security questions? We’ve got answers.
Reach our team for documentation and reviews.