Sonar + Telltale
Sonar feeds review and reputation signals into Telltale so customer sentiment sits alongside buying behaviour rather than in a separate dashboard.
What Telltale reads
- Reviews and ratings per customer
- Review text and sentiment
- Rating trends
What it changes
Sentiment is the part of churn that order history cannot see. Adding it means a customer who is still buying but increasingly unhappy shows up as at-risk before the orders stop — which is the whole point of acting early.
Campaigns it powers
Sharpens risk scoring across all thirteen plays and enables apology-led messaging where it is warranted.
Setting it up
Add your Sonar API credentials from the integrations page. Read-only.