Gorgias + Telltale
Support tickets are where churn is usually decided, and they are almost always missing from retention tooling. Connecting Gorgias lets Telltale see the conversations that went badly.
What Telltale reads
- Tickets per customer, and how they were resolved
- Satisfaction scores
- The sentiment of the conversation itself
- Tags and topics, so you can see what people complain about
What it changes
This is the difference between knowing a customer is at risk and knowing why. A customer with a slowing reorder gap and no complaints needs a well-timed nudge. A customer with the same gap and an unresolved ticket needs acknowledgement first — sending them a discount reads as tone-deaf.
Aggregated, support signals also show up in Telltale's AI analytics as ranked root causes, so you can see how much revenue is sitting behind a support problem rather than guessing.
Campaigns it powers
It changes the message on every play, and it is what makes the apology variant of Win-Back possible — a version that leads with the problem rather than an offer.
Setting it up
Add your Gorgias domain and API credentials. Read-only; Telltale never replies to a ticket.